TrustYou, the world’s largest guest feedback platform, introduces TrustYou Radar. This app allows hoteliers to engage with travelers and manage reviews while on the go. It provides real-time notifications of all new guest reviews and social media posts so that you can respond directly from the app, share your favorite social media posts with your own network, analyze how you stack up against the competition, and more.
Key features include:
Review Management
• Read online and GSS reviews for all of your hotels in one place
• Receive in-app notifications of new reviews
• Respond directly from the app
Reputation Analysis
• See high-level review stats across all key travel and review sites
• Analyze by semantic categories (eg. scores for room, food, service, etc.)
• Identify which quality issues impact your hotel’s performance most with Impact Scores
• Benchmark against competitors
Social Radar
• See Instagram photos taken at the location of your property
• Receive in-app notifications when new Instagram, Twitter, and Facebook posts are written
• Respond to social posts directly from the app
• Star your favorite social media content, which can then be displayed on your website with the Social Gallery widget